RETURNS INFORMATION
We do hope you are delighted with your recent purchase or gift. However, if you are not entirely satisfied, we will gladly issue a full refund.
We accept returns for orders placed on oscarandpatch.co.uk within 14 (fourteen) calendar days following the delivery date in their original packaging and with a copy of the invoice.
IMPORTANT PLEASE READ
For the avoidance of doubt, we do not accept returns in relation to sale items and bespoke items made to your requirements. For hygiene reasons, socks and hair accessories are final and cannot be returned.
Please contact us at info@oscarandpatch.co.uk if you wish to return wicker homeware, wallpaper and fabric, bed frame, moses basket stand, or ride-on pedal car. Our team will handle this on your behalf. Please do not return them to the address listed below, as we will not be able to accept them and will return the goods to you.
EXCHANGES
We do not currently offer exchanges. If you wish to change an item, please return the original item, and place a new order for the item you wish to exchange it for. However, we do have a 14-day return policy in place.
OUR RETURNS POLICY
The item must be in its original packaging and with its receipt; the return is at the customer’s expense. All items must be returned in unused, perfect resalable condition including (but not limited to) no signs of wear and tear; damage; soiling; evidence of dry cleaning; signs of washing; altering; or repair. We have the right to refuse anything returned damaged or not in its original packaging
Products must be returned (for refund,) in the original undamaged packaging, including all original labels, tags, lampshade cellophane wrapping, and dust bags, which were provided with your product by us upon completion of your purchase, save for any outer packaging used for the purposes of transit, by way of example, a postage box. It is the customer's responsibility to return the goods. We cannot be held responsible for parcels that fail to arrive.
OUR RETURNS ADDRESS
Simply complete the provided return form, enclose it with the items you wish to return, and send to:
Oscar & Patch Return's
10 Thornbury Road
Rear Loading bay
Plymouth
PL6 7PP
United Kingdom
Please be aware that free returns are not currently available.
You will receive an email confirming receipt of the goods. We'll then process your refund.
CONTACT CUSTOMER SERVICES
Telephone: +44 (0)1752 922616
Email: info@oscarandpatch.co.uk
If you have any urgent questions, please contact our customer support team, who are available Monday through Friday from 10:00 am to 5pmGMT (excluding UK bank holidays). You may reach them by phone at +44 (0)1752 922616 or by email at info@oscarandpatch.co.uk.
Alternatively, we recommend visiting our FAQ help page, where you can easily find solutions to a variety of questions 24/7. To access this, please click the following link: FAQs